DELIVERIES 

Your order will be delivered via your local postal service. We will aim for your orders will be dispatched within 48 hours, however due to extremely high demand we are experiencing stock shortages so it may take up to 3 business days for orders to be shipped, please allow for a maximum of 6-20 working days for your items to be delivered worldwide. Due to the issues still ongoing due to the COVID-19 pandemic, sometimes delivery may be delayed for a few days due to postal restrictions. Please be understanding, and we will make sure everyone receives their Kaila Boutique products!

WHERE DO YOU DISPATCH ORDERS FROM?

We hold inventory of our products in the USA and Australia. Occasionally if a locations inventory is out of stock, we will dispatch your order from another countries warehouse, this could include our manufacturer in China to get your order delivered to you as quickly as possible!

All customs fees and clearance will be paid for prior to dispatch by Kaila Boutique, so don't worry, you do not have to pay any fees! Our delivery worldwide from any country is only around 7 working days, but in rare cases it could take up to 15.

RETURNS

We offer returns for 30 days from the date of your order. However, not all items are eligible. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 7 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition. This includes an attached swing tag, bow, shoe boxes and jewellery packaging.
4. If items were purchased during our 80% off closing down sale, unfortunately these sales are final and we cannot accept returns as the business has ceasing trading.

You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition. If approved for a return/refund items will have to be shipped back to our warehouse in Sydney. Unfortunately, we do not offer free returns.

To start a return, please use our contact page.